Thank you for choosing RideDMC for your electric bike purchase. We are committed to providing you with a seamless shopping experience and want to ensure that you are completely satisfied with your purchase. Please take a moment to review our Shipping and Returns Policy.
Shipping Information:
- Shipping Times: We strive to process and ship your electric bike order as quickly as possible. Most orders are shipped within 3 business days of purchase. Shipping times may vary depending on your location, but you can expect your electric bike to arrive within 14 business days once it has been shipped.
- Shipping Methods: We use dedicated bike delivery companies to deliver our bikes.
- Shipping Charges: There is a charge of £150 for delivery to UK mainland destinations.
- Order Tracking: Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.
Returns and Exchanges:
- Return Eligibility: We want you to be satisfied with your electric bike purchase. If you are not completely happy with your purchase, you may return it within 14 days of receiving it, provided it is in its original condition and packaging.
- Return Process: To initiate a return or exchange, please contact our customer support team. They will provide you with a return authorisation and instructions for shipping the product back to us.
- Return Shipping: You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable and insured shipping method to ensure the safe return of your electric bike.
- Refunds and Exchanges: Once we receive and inspect your returned electric bike, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped to you promptly.
Contact Us:
If you have any questions or concerns about our Shipping and Returns Policy, please don’t hesitate to contact our customer support team at info@ridedmc.bike or 01622 231278. We are here to assist you and ensure that your electric bike purchase meets your expectations.
